GUARANTEE & WARRANTY INFORMATION

QUALITY GUARANTEE

Here at ASKCARBON we stand behind our top level workmanship. This differentiates us as the absolute best in the industry! Before shipping out the product, a lengthy quality control inspection protocol will take place to ensure your custom steering wheel is in PERFECT condition before shipping. High quality photos will be provided to each customer for approval before shipping is confirmed.

WARRANTY:

The Original purchaser will receive a 1 year warranty on your custom steering wheel. This covers issues with workmanship and quality control.

WE DO NOT UNDER-ANY CIRCUMSTANCE WARRANT WEAR AND TEAR OR DAMAGE CAUSED BY INCORRECT INSTALLATION.

WEAR & TEAR: 

Examples: 

1. Alcantara Discoloration or Pilling : Alcantara is prone to wear as it is. OEM Alcantara wears, so will ours. We do not under any circumstance warranty any wear & tear on alcantara. Alcantara requires special maintenance and upkeep to look fresh. Consult your detailer on how to keep it looking it’s best! 
2.  Installation Related Damage: Stripped screws etc. NO it did not come pre -stripped. Everything is tested before shipping. Scratches, chips in carbon during installation. Strictly NOT COVERED. It is on the onus of your installer to take the necessary precaution/ due diligence to protect the steering wheel as required during installation. 

WARRANTY PROCESS: 

Customers must follow our simple process for addressing warranty related issues.

If you believe you have an issue that is warranty related, please contact us, via email or instagram so we can keep a record.